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Online booking is temporarily suspended during the initial phases of reopening the clinic. Stay safe. See you soon!

Please read the COVID-19 Response Plan before your next appointment to be aware of current infection control procedures including patient responsibilities.

Acupuncture Center’s COVID-19 Response Plan

We’ve all been through a lot lately trying to make the best of the current situation. First, I want to thank everyone for your support both verbal and non-verbal and to acknowledge that we are all getting stronger as we recognise new ways to balance through adversity. Patients in this office know I am committed to high standards of cleanliness and safety. I will maintain as safe a space as reasonably possible going forward. I will continue to do my best to stay informed of federal, state, and local government agencies, CDC, OSHA, and other territorial health agencies and my industry’s recommendations and guidelines on safe practice regarding SARS-CoV-2.

I will be asking COVID-19 screening questions with each patient and myself daily. I am asking patients with symptoms related to COVID-19 to please stay home if you are symptomatic (especially fever, cough, shortness of breath, difficulty breathing) until you are well. Contact your primary care provider if you have symptoms of COVID-19. Telephone me with any questions. Online video appointments may be scheduled for enzyme nutrition and aromatic medicine evaluations, or general consultations if you’re symptomatic or if you are high-risk and prefer distancing for your safety. Products can be shipped or pickup can be arranged.

Questions you will be asked:

Have you been in close contact with a confirmed case of COVID-19?

Are you experiencing new cough, new shortness of breath, new sore throat, new nasal congestion?

Have you had a fever (100.4 or above) or feel feverish in the last 48 hours?

Have you had new loss of taste or smell?

Any vomiting/diarrhoea in the last 24 hours that cannot be attributed to another health condition?

New muscle aches or fatigue that are not caused by specific activity such as exercise?

Use of Face Masks:

Acupuncture treatment and other practices I perform require direct contact with patients. To slow the spread of SARS-CoV-2 it is essential that patients wear face masks while in the clinic and throughout treatment. Since the use of face masks is a common practice in public places at this time and they are available, patients will be expected to have and use their own face masks. Wearing cloth face masks has been determined beneficial to protect others in the event one is asymptomatic. The CDC website includes instructions for making no sew masks from bandanas and t-shirts so there is no excuse not to have a mask. Please save N95 face masks for health care workers who are at high risk. Remember, wearing a face mask loses value unless combined with social distancing and frequent hand washing. So practice social distancing (6 foot), wear facial coverings, and follow proper prevention hygiene, such as washing your hands frequently and using alcohol-based (at least 60% alcohol) hand sanitizer when soap and water are not available.

What I need you to do:

Please plan to come alone to treatment unless you need assistance. In that event, it will be appreciated if your assistant wait outside the clinic after they help you to the treatment room.
Please arrive on time and wait in your vehicle. I will come get you when the room is appropriately disinfected and ready for you. I will ask the screening questions. (If you need the toilet when you arrive you are welcome to enter and use the facilities. Please maintain social distancing while entering the clinic, either wash hands or use hand sanitiser before and after toilet then return to your vehicle to await your treatment time.)
Please wash your hands or use hand sanitizer when you enter the office.
Please practice respiratory etiquette including diligently covering coughs and sneezes.
Magazines and children’s toys will no longer be available.
Appointments will be managed to allow for social distancing between patients.
For those using electronic checkout, if possible implement touchless checkout. Otherwise, please handle your credit/debit card then I will sign for you to minimize exposure to the touchscreen.
You are welcome to use the clinic ink pens. If you do, please take the ink pen with you.

Please plan to have your own water. The self-serve water station has been removed temporarily as recommended for safe practices during initial phases of reopening.
Please remain 6 foot apart from others.
To reduce face to face time, please text 423.309.5234 or email jill@acucenz.com any lengthy details before your appointment with the concerns you’d like addressed in your treatment. On entering the clinic I will have you wash hands or use hand sanitiser then come straight to the treatment room and sit or lie face up on the treatment table reducing exposure to other surfaces.

CDC guidelines recommend disinfecting frequently touched surfaces (listed below) at least daily. I ask patients to “continue practices that reduce the potential for exposure by reducing sharing of common spaces and frequently touched objects.” In other words avoid touching anything unnecessarily. Clinic ink pens are provided. If you use one, take it with you.

Frequently touched surfaces and objects that will be routinely disinfected are:

treatment tables including face cradles

tables

doorknobs

light switches

countertops

handles

desks

phones

keyboards

toilets including seat and handle

faucets and sinks